Flexion

Returns &
Refunds

AT FLEXION, WE ENGINEER PERFORMANCE, NOT COMPROMISES. IF THE GEAR DOESN'T FIT THE MISSION, HERE IS HOW WE MAKE IT RIGHT.

01. Order Cancellation

Orders can be cancelled before processing initiates. Once the gear hits the assembly line or transit, the mission is live and cannot be aborted.

Refund Timeline

Prepaid orders are credited back within 15 days or the next billing cycle.

  • Limitations on quantity allocation.
  • System inaccuracies in pricing or inventory.
  • Security flags during fraud prevention audits.

NOTE: PARTIAL COD PREPAYMENTS ARE NON-REFUNDABLE UPON CANCELLATION.

02. Return Protocol

A

Initiate Request

Raise a request within 48 hours of delivery via info@flexion.com.

B

Quality Audit

Allow 48 hours for review. Returns are validated against damage/defect claims.

C

Pickup & Refund

Courier pickup scheduled. Refund processed post-collection within 24-48 business hours.

03. Eligibility Criteria

Accepted Returns

  • ✓ Damage during transit / Compromised packaging
  • ✓ Manufacturing defects verified by audit
  • ✓ Incorrect product variant delivered

Non-Returnable

  • ✕ Opened, used, or altered merchandise
  • ✕ Missing tags, labels, or serial numbers
  • ✕ Personal hygiene & makeup categories

04. Replacements

Replacement units are dispatched subject to inventory availability. If a specific variant is out of stock, a full refund will be triggered automatically.

Exchanges for different products are not permitted.

We engineer our policies to be as resilient as our products. If you encounter an anomaly, deploy a query to info@flexion.com or signal us at +91 98765 43210.